DESCRIPTION:
You will be part of Services Support Team under Catalog Support and Programs (CSP) in ASCS Org. The mission of the Catalog Support and Programs (CSP) team is to provide a single point of contact for item-related problems and issues related to all retail and merchant catalog. As a member of ASCS team, you’ll play a key role in driving Amazon’s business. You will be responsible for providing Service Level issue support to all ASCS Engineering teams who built tier 1-3 systems and keep their software packages/configurations free from vulnerability, setup and monitor recent metrics and alarms for their systems and drive root cause resolutions to the recurrent issues. You will build tools to improve operational efficiency.

Key job responsibilities
- You handle all incoming system and service tickets with responsibilities covering multiple products, features and services.
- Software deployment support in staging and production environments.
- Given a defined problem, you deliver a solution which is logical, maintainable, that uses appropriate technologies,



and is delivered on time.
- You learn current engineering best practices and get their designs, code & procedures reviewed, and incorporate feedback.
- You identify and scope problems and opportunities arising from technical discussions, calculate costs of proposed solutions, and make technical trade-offs.
- You contribute to operational excellence and perform troubleshooting to resolve defects.
- Drive Company Wide Campaigns and keep the Compliance risks (SAS, Shepherd etc.) for ASCS systems under control.

A day in the life

Big Picture: Solve problems at their root, stepping back to understand the broader context

Proactive: You display energy and initiative in solving problems.

Adaptable: You undertake a variety of tasks willingly. You switch from complex to routine tasks when required. You adapt quickly to new technologies and products.

Quality: You demonstrate appropriate quality and thoroughness.

Int

📌 System Development Engineer I, Amazon (Chennai)
🏢 ADCI MAA 15 SEZ
📍 Chennai