What You’ll Be Doing
- Take inbound or make outbound calls to customers to handle non-sales issues
- Handle all issues with diplomacy, tact, and respect
- Provide quality service through product and service knowledge
- Communicate using computer and telecommunication tools
- Enter and maintain data in database systems
- Follow up with customers to ensure satisfaction and resolve issues
- Build strong relationships with team leader and team members
What We Expect You To Have
- Working knowledge of Windows 10 and internet fundamentals
- Proficiency in customer service
- Knowledge of record management (preferred)
- Minimum 3 years of experience in operations/service industry
- Strong analytical, problem-solving, and decision-making skills
- Effective organizational skills
- Ability to research multiple data sources
- Must pass pre-hire exam with 90% or higher
- Ability to multitask and work under pressure
- Strong attention to detail and critical thinking
- Ability to work in fast-paced and flexible schedule environment
- Team-oriented mindset