Job description:
Job Title: System administrator (0.6-1 Year Experience)

This role offers exposure to Cloud Infrastructure, Virtualization, Windows Servers, Networking, and Production Environments, while working closely with international clients.

Key Responsibilities
- Manage and resolve support requests through ticketing systems while meeting defined SLAs.
- Perform remote administration, maintenance, and troubleshooting of client systems using RMM tools.
- Handle user account management, system configuration, software installation, and routine maintenance.
- Support Microsoft Windows Server, Active Directory, Office 365, and related Microsoft technologies.
- Monitor system health, backups, antivirus, and security alerts, and escalate issues when required.
- Assist in server maintenance, patch management, and system updates.
- Support virtualization platforms such as VMware or Hyper-V.
- Document troubleshooting steps, resolutions, and technical procedures.
- Coordinate with internal teams to ensure timely issue resolution and high customer satisfaction.




- Follow ITIL best practices and maintain SLA compliance.

Required Skills:
- 6 months to 1 year of experience in IT Operations, Technical Support, Help Desk, or MSP environment.
- Hands-on experience with Kaseya or any Remote Monitoring & Management (RMM) tools such as ConnectWise Automate, NinjaOne, Datto RMM, Atera, N-able, ManageEngine Endpoint Central, or Pulseway.
- Experience working with ticketing tools such as ServiceNow, Jira, Zendesk, Freshservice, ConnectWise Manage, or ManageEngine ServiceDesk Plus.
- Understanding of SLA management, ticket prioritization, escalation, and incident handling.
- Valuable knowledge of Windows 10/11 and Windows Server administration.
- Basic understanding of Active Directory, DNS, DHCP, Group Policy, and Office 365.
- Familiarity with networking fundamentals (TCP/IP, LAN/WAN, VPN, DNS).
- Exposure to VMware and/or Hyper-V virtualization.
- Basic knowledge of AWS or Azure Clo

📌 System Administrator (Sahibzada Ajit Singh Nagar)
🏢 ITech_Serv
📍 Sahibzada Ajit Singh Nagar