Job Description:
Location options are Coimbatore, Chennai, Pune and Bangalore.
Rate: - 160K/M
exp: - 8 + years
Job Description:
Sr. IVR Developer will develop and support DTMF and Voice BOTs to meet the overall goal of the business and program. This role is part of a large transformational program team that will enable many lines of business in the enterprise. It is central for enabling meaningful and personalized customer experience in the assisted service channels (IVR) and will lead the organization in adopting increasingly advanced capabilities.
- This role covers both Development and Support.
- Build / Develop / Support DTMF and Conversational IVRs (Integrated Voice Response)
BOTs and perform unit / component test aligned to business needs and in accordance with technology architecture standards
- Collaborate and interact directly with design, business and technology partners. Covers technical planning, integration, systems analysis, design, development, unit and component systems testing and support-maintenance
- Create and maintain quality code, ensure defect free programming consistent with standards; provide code maintenance and support during testing cycles and post-production deployment and participate in reviewing peer coding
- Performs complex to difficult technical tasks independently and resolves highly complex and multifaceted development related problems
- Ensure design leverages existing reusable components, traces back to business requirements, and that recent modules are designed with reusability in mind