Key ResponsibilitiesBranch Operations & Management
- Lead, supervise, and support all branch staff, including tellers, customer service officers, and sales teams.
- Oversee daily banking operations, ensuring accuracy, efficiency, and compliance with bank policies.
- Ensure timely resolution of customer issues and smooth daily functioning.

Business Development & Sales
- Drive branch sales targets for deposits, loans, credit cards, insurance, and other banking products.
- Develop and implement strategies to increase customer acquisition and retention.
- Build robust relationships with high-value clients, local businesses, and community leaders.
- Monitor competitor activities and market trends.

Customer Service
- Ensure a high standard of customer experience across all touchpoints.
- Handle escalated queries and provide personalized financial solutions.
- Ensure the branch meets customer satisfaction KPIs.

Compliance & Risk Management




- Ensure full adherence to KYC/AML guidelines and internal audit standards.
- Identify and mitigate operational risks.
- Maintain proper documentation, reporting, and regulatory compliance.

Team Leadership & Training
- Motivate, guide, and evaluate team performance.
- Conduct regular training on products, compliance, sales techniques, and customer service.
- Foster a positive and productive work culture.

Required Qualifications
- Bachelor’s degree in Finance, Business Administration, Commerce, or related field.
- 5+ years of experience in banking, with at least 2 years in a supervisory or managerial role.
- Strong understanding of retail banking products, operations, and regulatory guidelines.
- Proven track record of meeting sales and performance targets.

Pay: ₹40,000.00 - ₹70,000.00 per month

Work Location: In person

📌 Branch Manager (Chandigarh)
🏢 DK FINCORP
📍 Chandigarh