ob Overview
We are looking for a results-driven and data-savvy Telecaller / Inside Sales Executive to join our admissions team. In this role, you will be the first point of contact for aspiring students and parents inquiring about our JEE and NEET coaching programs.
Beyond excellent communication skills, advanced proficiency in MS Excel is strictly mandatory, as you will be responsible for managing, filtering, and updating large volumes of student leads daily.
Key Responsibilities
- Calling & Lead Conversion: Outbound calling to prospective students and parents from provided databases; explaining course structures, batches, and scholarship programs.
- Data Management (Excel Mandatory): Maintain, update, and track daily calling data, lead statuses, and follow-up schedules in MS Excel.
- Report Generation: Create daily/weekly performance reports using Excel features (e.g., Pivot Tables, VLOOKUP, and Filters) to track conversion rates.
- Counseling: Understand student requirements, pitch the right coaching packages (Online/Offline/Hybrid),
and transparent doubts regarding the JEE/NEET curriculum.
- Follow-ups: Systematically follow up with warm leads to maximize walk-ins and final enrollments.
- Coordination: Coordinate with the academic and center management teams to schedule demo classes or parent-teacher meetings.
Required Skills & Qualifications
- Education: Graduate in any stream (Any prior experience in the EdTech or coaching industry is a major plus).
- Experience: 1-3 years of experience in Telecalling, Inside Sales, or Academic Counseling.
- Technical Skills (Non-Negotiable):Advanced MS Excel skills. You must be comfortable handling large datasets, sorting, filtering, and utilizing basic functions ($VLOOKUP$, $COUNTIF$, Pivot Tables) without supervision.
- Communication: Fluent in English and [Insert Local Language, e.g., Hindi/Marathi], with an empathetic yet persuasive speaking style.
- Industry Knowledge: Basic understanding of the competitive exam landscape
📌 Tellicaller (Nagpur)
🏢 SJTIES
📍 Nagpur