Zillow Group is a strategic, mission-driven organization focused on delivering exceptional experiences and measurable outcomes.Our work spans cross-functional partnership, scalable programs and operational excellence in support of Zillow’s mission. We bring deep experience working across diverse teams in a dynamic, high-growth environment, balancing strategic thinking with hands-on execution to drive meaningful business impact. We are seeking an experienced professional to support our workforce expansion in India.
About the role:
As a Fraud Operations Consultant you will be investigating listing-related issues and customer concerns for our national brands: Zillow, Trulia, and HotPads. You will be working closely with real estate professionals, consumers, and fellow ZG employees to ensure we have the highest quality listings for our users. In addition to providing the human eye to listings issues that software alone cannot resolve, you will also identify trends, suggest resolutions, and give valuable feedback to our product and engineering teams.
This role has been categorized as an Office position. “Office” employees regularly work at the Zillow India office for approximately 80 to 100 percent of their time each month. Employees must live within a reasonable commuting distance of the office. Zillow has not defined a reasonable distance, and expects employees will use judgment in determining this for themselves and understand the implications re: time commitment and cost of daily commute.
Who you are:
- You have experience in a fraud operations role on an e-commerce platform
- Customer service within a fraud department is a big advantage
- Robust data analytic skills with the ability to find and interpret data trends
- Experience using various channels for delivering customer support
- Able to work effectively and efficiently with customers who have varying degrees of product and technical proficiency
- Excellent analytical skills, with a technical aptitude, quick