Role Overview

The Captain is a senior front-of-house role responsible for overseeing service on the floor, leading a team of servers/stewards, and ensuring guests receive attentive, high-quality service from seating to checkout. This role acts as a bridge between the service team, kitchen, and management, and is key to maintaining consistent service standards.

Key Responsibilities
- Welcome and seat guests, and oversee smooth table allocation during busy periods
- Lead, guide, and supervise servers/stewards during each shift, assigning tables/sections and ensuring workload is balanced
- Take orders for larger or VIP tables personally, and assist with menu recommendations, pairings, and upselling
- Ensure orders are communicated accurately and promptly to the kitchen and served within expected timeframes
- Monitor table service standards — proper greeting, order-taking, serving sequence, clearing, and billing — and correct lapses in real time
- Handle guest feedback, special requests, and complaints with professionalism, escalating to the Manager when needed




- Conduct regular floor walks to check table cleanliness, ambience, and overall guest comfort
- Coordinate with the kitchen and counter team on order timing, product availability, and special requests
- Train and mentor junior servers/stewards on service etiquette, product knowledge, and hygiene standards
- Ensure proper table settings, cleanliness, and stock (napkins, condiments, menus) before and during service
- Assist with billing accuracy, payment processing, and reconciliation at the end of shift
- Support opening/closing checklists and ensure the floor is guest-ready at all times
- Uphold food safety and hygiene standards across the front-of-house area

Requirements:
- 2+ years of experience in a similar Captain, Senior Server, or Team Lead role in a cafe/restaurant setting
- Solid leadership and team coordination skills
- Excellent communication and interpersonal skills, with a guest-first attitude
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📌 Restaurant Captain (Pune)
🏢 Balsam Cafe & Kitchen
📍 Pune