Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full advantages package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Advanced Traveler Escalations Manager

Introduction to the team

The Product Team creates high-quality end-to-end experiences for travelers, partners, and Expedia Group.



Our focus on customer-centric innovation enables us to develop products that build loyalty and repeat business. We partner closely with teams across Expedia Group to drive growth and achieve results for our customers and the company.

We’re looking for a Manager in our VRBO Escalations team, a dynamic, people-first leader who thrives in fast-paced, high-impact environments. In this role, you’ll oversee a team that manages Expedia Group’s most complex traveler situations in real time, ensuring every experience is handled with empathy, expertise, and resolution ownership.

As part of the Escalations leadership team, you’ll play a key role in building and scaling a premium capability designed to support our most valued travelers across all Expedia Group brands. This is an opportunity to shape the traveler experience at its most critical moments and contribute directly to our mission of making travel easier and more joyful for everyone.

In this role, you will:
As an Advanced

📌 Advanced Traveler Escalations Manager (Gurugram)
🏢 Expedia
📍 Gurugram