JLL supports the Whole You, personally and professionally.
- The role is responsible to man the helpdesk 24*7 for AsPac region for Transport Command Center and Centralised Workplace Helpdesk.
- Follows-up and directing WO’s requisition to right person as per defined KPI’s
- Proactive and ability to respond to incidents/accident real time and take corrective action as per defined processes.
- Report preparation viz; WO’s pending follow up and reminder to concerned person, Driver Behaviour reports, Incident Reporting, Incident report preparation, daily call logs and activity completed report, any other report preparation as required by management.
- Liaising with various counterparts with the organisation in AsPac region.
- Provide Superior Client Service (weighting 50%)
- Initiative or Process Improvement in Functional Area (weighting 40%)
- Personal and Career development (weighting 10%)
- Good Communication skills both written and spoken.
- Customer Centric
- Knowledge MS office.
- Corrigo Portal
- Team player and ownership of role importance task’s to be performed.




- Vigilant.
- Position will be based out of Pune
- Experience in customer support in IT/ITES/Hospitality industry of minimum 6 months.
- Ability to remain at workstation for long period of time.
- Prior experience in employee transport and/or workplace helpdesk will be preferred.

What this job involves:
Maintaining and updating records and database are also part of your basic daily routine. These include telephone registers and call tracking. Part of the tasks are general admin and other help desk activities. Working at JLL, you should constantly keep in mind that you are working in compliance with our regulations. Proven experience with continuous improvement initiatives and client reporting is also vital for this role matched with strong computer literacy.ability to manage activities using different systems, then you might be the best fit for this job.

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📌 Operations Command Centre- Executive (Pune)
🏢 JLL
📍 Pune