Job Summary

Key Responsibilities
- Coordinate and assign printer service calls to field engineers.
- Monitor service ticket closure within defined SLA timelines.
- Schedule preventive maintenance visits under AMC contracts.
- Track pending calls and follow up with engineers and customers for timely resolution.
- Maintain service records, AMC schedules, machine installation data, and asset information.
- Coordinate spare parts procurement and dispatch for service requirements.
- Prepare service reports and customer updates.
- Manage customer escalations and ensure satisfactory closure.
- Coordinate printer installations, relocations, and de-installations.
- Generate monthly service performance reports and AMC compliance reports.
- Maintain communication with customers across PAN India locations.
- Update CRM/Excel-based service management systems regularly.

Required Skills:
- Good communication skills in English and Hindi.
- Strong coordination and follow-up abilities.




- Knowledge of printers, MFPs, scanners, and managed print services preferred.
- Ability to manage multiple service requests simultaneously.
- Customer-focused approach and problem-solving skills.

Preferred Qualifications
- Graduate in any discipline.
- Experience in printer service industry, IT hardware support, facility management, or AMC coordination.
- Familiarity with HP, Canon, Epson, Brother, Kyocera, Ricoh, or Xerox devices will be an advantage.

Key Performance Indicators (KPIs)
- Service call closure within SLA.
- AMC preventive maintenance compliance.
- Customer satisfaction.
- Reduction in pending and overdue tickets.
- Accurate service documentation and reporting.

Pay: ₹25,000.00 - ₹30,000.00 per month

Advantages:
- Cell phone reimbursement

Work Location: In person

📌 Printer Service (Navi Mumbai)
🏢 Greenvolution
📍 Navi Mumbai