Order Management:
- Coordinate with the Senior MD’s and MD’s to Process Customer Orders accurately and on time.
- Ensure accurate and timely input of order details into the system.
- Maintain sales records, customer data, price lists and product catalogues.
- Prepare all necessary documents (Order Confirmation, PO’s, PI’s, Invoices, GR)
- Prepare daily, weekly and monthly sales product wise reports.
- Track order status and ensure timely delivery.
Customer & Broker Communication:
- Serve as the primary contact between the sales team and customers, addressing inquiries regarding orders, pricing, availability and delivery schedules.
- Provide updates on order status and delivery schedules.
- Coordinate with all internal departments to resolve customer complaints and ensure timely closure.
- Collect Customer feedback on services and products.
- Record, track and analyze the customer complaints for corrective and preventive action.
- Maintain a daily log of product videos shared and customer responses.
Sales Support:
- Assist the sales team preparing sales quotations and reports.
- Maintain customer records and sales data in the system.
- Support the sales teams during exhibitions, trade fairs and market visits.
- Support sales promotions and seasonal offers ( During festival time).
Logistics Coordination:
- Coordinate with the logistics and transport teams to ensure timely deliveries of goods.
- Ensure all necessary documentation is in order.
- Ensure Compliance with food standard, packaging and labeling requirements.
Inventory Management:
- Coordinate with the warehouse and inventory team to ensure product availability across locations and entities.
- Monitor inventory levels and inform the sales team of shortages.
Reporting and Analysis:
- Prepare and maintain sales reports, customer rating reports in Google Suite.
Coordination with all Internal Teams:
- Import Team
- Sales Team
- Billing and Accounting Team
- Finance Team f