JLL supports the Whole You, personally and professionally.
Role Summary:
Responsible for delivering premium workplace experience while managing front‑of‑house operations and coordinating soft services such as housekeeping, pantry, and lobby upkeep to ensure a seamless employee and guest experience.
Key Job Description Components
Service Management: Oversee janitorial staff, pest control, indoor/outdoor landscaping, waste management, and cafeteria/pantry services.
Vendor & Contract Management: Oversee contracted vendors to ensure service delivery, compliance with service level agreements (SLAs), and cost-effective operations.
Site Compliance & Safety: Ensure adherence to health, safety, and environmental regulations (including COSHH), conducting regular inspections and audits to maintain high standards.
Operational Control: Monitor inventory of cleaning materials and supplies, manage budgets, and handle daily staffing needs.
Administrative Reporting: Prepare MIS reports, manage helpdesk requests, and ensure client complaints are resolved promptly.
Required Skills and Qualifications
Solid leadership, interpersonal, and communication skills.
Strong organizational skills and attention to detail.
Experience in vendor management and contractual compliance.
Ability to work independently and under pressure.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and cor