CMS Incident Manager 24x7 rotational shifts. ITIL Foundation Certified
Key Responsibilities
NA
Skill Requirements
BS/MS in a technical field and 10+ years of experience in Network Operations Centre or Technical Assistance Centre. - Relevant Industry experience will also be considered. - 3+ years’ experience in an Incident Manager/ Lead role while acting as a liaison with external/internal customers. - ITIL Foundation certification required. ITIL Expert certification desired.= - Strong understanding of Cloud delivery models. Relevant foundational cloud certifications are a definite plus. - Knowledge on Cisco technologies - Unified Communication, Contact Center, Cisco Routing and Switching,
Cisco Data Center Compute and Storage - Excellent teammate with good communication skills in both written and spoken format Ability to prioritize while handling customer commitments
Other Requirements
Capability with transitioning business: event management, onboarding devices to monitoring platform - Experience in handling post-mortem analysis, preparing and presenting Root Cause Analysis to internal and external stakeholders - Experience with executive presentation, business reviews and contract managemen
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