Issue Resolution: Troubleshoot, investigate, and resolve user issues, complaints, or inquiries regarding products/services.
- Documentation: Maintain accurate, up-to-date records of all customer interactions and ticket statuses in the company CRM (e.g., Zendesk, Freshdesk).
- Escalation & Collaboration: Escalate complex, unresolved, or recurring technical issues to relevant internal departments (technical, product teams).
- Performance Metrics: Meet or exceed team goals regarding response time, resolution time, and quality assurance.
- Age criteria 18 to 29 years