Lucknow, Uttar PradeshVijayawada, Andhra Pradesh

Job Summary

experienced Business Analyst with strong Salesforce functional expertise to support its ELEVATE Territory Management transformation initiative.

Key Responsibilities

Key Responsibilities

Business Analysis

Lead requirements workshops and stakeholder discussions

Gather, analyze, and document business requirements

Create user stories, acceptance criteria, and process flows

Define future-state processes and solution requirements

Facilitate decision-making and challenge requirements when appropriate

Salesforce Functional Analysis

Robust experience in:
Salesforce CRM

Salesforce Sales Cloud

Salesforce CRM Analytics

Enterprise Territory Management (ETM)

Responsibilities include:
Territory design and planning support

Sales process optimization

Functional solution design

User journey mapping

Impact and gap analysis

Functional validation

Agile Delivery

Participate in Scrum ceremonies

Support backlog refinement and sprint planning

Clarify requirements for development teams





Collaborate with Product Owners and Scrum Masters

Support release planning and deployment readiness

Testing & UAT

Define test scenarios and acceptance criteria

Support User Acceptance Testing (UAT)

Validate delivered functionality

Coordinate defect resolution

Facilitate business sign-off

Skill Requirements

Mandatory Skills

Salesforce

Salesforce CRM

Salesforce Sales Cloud

Salesforce CRM Analytics

Enterprise Territory Management (ETM)

Business Analysis

5+ years relevant experience

Enterprise transformation projects

Workshop facilitation

Requirements engineering

Process modelling

Stakeholder management

Agile

Scrum experience

User story creation

Backlog refinement

Agile delivery environments

Other Requirements

Preferred Skills

SAP ERP exposure

Salesforce-SAP integration experience

AWS integration exposure

Basic Salesforce Apex understanding

Knowledge of Salesforce platform architecture

Critica

📌 Salesforce Apex Senior Technical Lead (Lucknow)
🏢 HCLTech
📍 Lucknow