The hotel front office is the central hub of a hotel. It manages guest bookings, handles check-ins and check-outs, processes payments, and coordinates with housekeeping.
- Block rooms: Assign specific rooms based on guest choices and VIP status.
- Prepare arrival packs: Set up keys, registration cards, and welcome notes. [1, 2, 3, 4]

Arrival and Check-In Duties
- Welcome guests: Greet visitors warmly and create a positive first impression.
- Verify identity: Check photo IDs and valid credit cards.
- Process paperwork: Have guests sign registration forms and explain hotel rules, Wi-Fi codes, and meal times.
- Issue keys: Hand out room keys and arrange bellhop luggage help.

In-Stay and Guest Service Duties
- Handle requests: Answer questions, book local transport, and recommend restaurants.
- Resolve complaints: Listen to problems and fix issues rapid.
- Promote upgrades:



Offer room upgrades or spa and dining packages to boost revenue.
- Coordinate teams: Update housekeeping and maintenance on room status and cleaning priorities.

Departure and Financial Duties
- Process check-outs: Review final bills, add incidental charges like room service, and collect payments.
- Collect feedback: Ask about the guest's stay and log comments.
- Update room status: Mark rooms as vacant in the system so housekeeping can start cleaning.
- Night audit: Reconcile daily financial transactions, balance accounts, and generate operational reports.

Please reach me on (phone hidden)

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:
- Cell phone reimbursement
- Paid sick time
- Provident Fund

Work Location: In person

📌 Front Office Executive (Gachibowli)
🏢 SWAN SUITES AND SERVICES
📍 Gachibowli