Date Posted:
2026-07-14
Country:
India
Location:
IN-KA-BENGALURU-NORTHGATE ~ Sy No 2/2 Venkatala Village ~ SY NO 2/2 VENKATALA VILLAGE, Yelahanka Hobli
Position Role Type:
Hybrid
Who We Are:
At RTX, the world's largest aerospace and defense company, 185,000 excellent minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.
Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.
What You Will Do:
These interactions may also involve unplanned customer inquiries related to aftermarket commercial services.
You will resolve these inquiries efficiently while minimizing touchpoints and maintaining a high standard of customer experience.
Responsibilities include:
- Adhere to company strategy, goals, and operational objectives
- Follow established processes, controls, and data standards across customer data and service operations
- Investigate and resolve customer data discrepancies by contacting customers, validating submitted information, and updating records in accordance with established data standards
- Deliver professional, solution-oriented support to customer inquiries with accurate and timely responses
- Balance customer needs with data governance and compliance requirements
- Handle escalations involving customer contact for data validation and correction, ensuring unresolved issues are escalated appropriately
Expectations of the Role:
- Success in this role will be measured through:
- Data quality accuracy
- First contact resolution
- Service level performance
- Process