We are a quick-growing B2B SaaS platform serving managed accommodation operators, including PGs, hostels, and co-living spaces. Our platform helps operators manage rent collection, tenant records, bed inventory, notices, reporting, and day-to-day operations through a single system.
We are looking for an Onboarding Executive who can ensure new clients successfully adopt and utilize the platform.
Key ResponsibilitiesClient Onboarding & Setup
- Own the complete onboarding journey for new clients after sales closure.
- Visit client locations across Delhi NCR to set up and configure client accounts.
- Migrate client data including tenant records, payment history, and bed inventory into the platform.
- Coordinate with internal technical teams to resolve setup and configuration issues.
- Ensure clients are successfully onboarded within defined timelines.
Training & Client Enablement
- Conduct hands-on product training sessions for owners, operators, and their staff.
- Guide clients through platform workflows including rent collection, tenant management, notices, reporting, and operations.
- Create onboarding and go-live plans for every client.
- Follow up after onboarding to ensure product adoption and address client queries.
Product Knowledge
- Develop strong expertise in platform features, workflows, and use cases.
- Stay updated with product enhancements and feature releases.
- Share structured customer feedback with the Product Team.
Upselling & Account Growth
- Identify opportunities to promote premium features and add-on products.
- Educate customers about additional solutions during onboarding and training sessions.
- Collaborate with the Sales Team to support upsell opportunities.
Requirements:
- 1-3 years of experience in Customer Onboarding, Customer Success,
📌 Onboarding Executive (Gurugram)
🏢 Stranity India
📍 Gurugram
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