Responsibilities:
- Handle customer support queries and verify issues reported by clients.
- Coordinate with the technology/development team to ensure timely resolution of issues.
- Provide training and demonstrations on various SIPL software solutions to customers and prospects.
- Analyse customer issues and queries to improve response mechanisms and support quality.
- Interact with Product Owners to report defect analysis, testing progress, and product functionality updates.
- Perform software testing activities, analyse test results, and maintain testing metrics.
- Prepare and present detailed test reports.
- Manage and track change requests to ensure timely delivery and implementation.
- Maintain regular communication with existing and old clients for relationship management and new requirement generation.
- Demonstrate software features and functionalities to prospective and existing customers.
- API testing using tools such as Postman.
- Work extensively with Microsoft Excel for reporting, analysis, and data handling.
- Be flexible and customer-oriented,
with readiness to assist clients beyond official working hours whenever required.
- Required Skills & Qualifications
- Robust verbal and written communication skills.
- Good analytical and troubleshooting abilities.
- Customer handling and relationship management skills.
- Good understanding of software testing and defect tracking.
- Good knowledge of API testing tools, especially Postman.
- Proficiency in Microsoft Excel and reporting tools.
- Ability to manage multiple tasks and coordinate across teams.
- Willingness to learn new technologies and business processes.
- Ability to work in a fast-paced environment with a customer-centric approach.
- Prior experience in software support, implementation, testing, or customer training will be an added advantage.
Bond Terms & conditions (For Freshers):
- INR 10,000/mo. stipend for six months as a trainee.
- INR 15,000/mo. stipend for the next six months
📌 Software Support (Noida)
🏢 Sagar Informatics
📍 Noida
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