Waveline Sports is the Master Franchise for the Michael Phelps Swimming Program in India, running 33+ centres across Mumbai, Pune, Nagpur, Indore and Kolkata, with Bangalore and Hyderabad launching.
Everything the business runs on — leads, registrations, attendance, coaching quality, billing, renewals — sits inside a single internal CRM. That system is growing quick, and it currently has no owner.
This role is that owner.
You will be the person every Sales Rep, Head Coach and Area Manager comes to when the system doesn't do what they expect. You will work out whether it's a bug, a data problem or someone who was never shown how. You will get it fixed, check the fix actually works, and make sure the next person doesn't hit the same thing.
Our platform is AI-built. You will spend much of your time writing precise specifications for an AI development tool, and then verifying what comes back. The AI writes code well. What it needs is someone who can tell it exactly what to build, spot when its answer is wrong, and refuse work that hasn't been tested.
What you'll do
Own the day-to-day
- Be the single point of contact for all CRM issues across every centre
- Reproduce reported problems before escalating them — most of the job is working out what actually happened
- Distinguish bugs from training gaps, and handle each appropriately
- Keep a running log of what changed, when, and why
Direct the AI build
- Turn a reported problem into a clear, specific brief the AI platform can build from
- Define what "done" looks like before the work starts
- Review what the AI produces critically. It will sometimes be confidently wrong, and catching that is the job
- Push back when a proposed solution doesn't hold up
Hold the release gate
- Test every change on a live screen before it reaches a centre. Not "the code looks right" — actually open the page
- Verify the numbers reconcile across every screen they appear on
- Refuse to release work that hasn't been checke