Working Hours/ Days: 9 Hours / 5 Rational Days a Week
Shift: Rotational Night shifts
Key Responsibilities:
- Team Management
- Performance Monitoring
- Quality Assurance
- Operational Management
- Reporting
- Training and Development
- Compliance
Education:
Bachelor’s degree. (mandatory)
Experience:
- Minimum 5 years of experience in a contact center environment.
- Proven experience in a supervisory or team leader role, preferably in an international voice contact center.
Skills:
- Excellent leadership and people management skills.
- Strong analytical and problem-solving abilities.
- Exceptional communication and interpersonal skills.
- Ability to work in a fast-paced and energetic environment.
- Proficiency in using contact center software and CRM systems.
Pay: ₹600,000.00 - ₹700,000.00 per year
Benefits:
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Education:
- Bachelor's (required)
Experience:
- Team Lead-International Process: 1 year (required)
Location:
- Bangalore City, Bengaluru, Karnataka (required)
Shift availability:
- Night Shift (required)
Work Location: In person
📌 Team Leader (Bengaluru)
🏢 Star Secutech
📍 Bengaluru
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