Key Responsibilities (Short):
Install and service lab equipment

Perform maintenance & calibration

Troubleshoot and repair issues

Provide customer support & training

Maintain service reports

Customer Support Engineer - Field

Job Summary:
We are looking for a Customer Support Engineer to provide on-site technical support for laboratory instruments. The role involves installation, maintenance, troubleshooting, and ensuring customer satisfaction through timely service.

Key Responsibilities:
Visit customer sites for installation and commissioning of equipment

Provide on-site troubleshooting and repair support

Perform preventive maintenance and calibration of instruments

Handle customer complaints and resolve technical issues quickly

Train customers on product usage and basic maintenance

Prepare service reports and maintain documentation

Coordinate with internal teams (sales, service, logistics)

Ensure high customer satisfaction and relationship management

Requirements:
Diploma / Degree in Electronics, Instrumentation,



or related field

Fresher/ 1-3 years of field service or customer support experience

Knowledge of lab equipment (pH meter, testing instruments, etc.)

Good communication and problem-solving skills

Willingness to travel regularly for field visits

Preferred Skills:
Hands-on experience in installation and calibration

Strong customer handling skills

Basic computer knowledge (Excel, service reporting)

Ability to work independently in field conditions

Installation & commissioning of equipment

In office troubleshooting & repairs

Preventive maintenance & calibration

Handle customer complaints & provide quick solutions

Customer training on product usage

Prepare service reports & documentation

Coordinate with internal teams

Ensure customer satisfaction

Pay: ₹20,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Customer Service Assistant (Mumbai)
🏢 INTERNATIONAL TRADE LINKS INSTRUMENTATION PVT.LTD
📍 Mumbai