Company: House of EdTech (Goenka Kachave LLP)
Location: Kolkata (Work from Office)

Job Type: Full-time
Experience: 0-2 Years (Freshers Welcome)
Salary: ₹1.8 - ₹2.4 LPA (Fixed) + Performance-Based Incentives
Working Days: 6 Days (Rotational Week Off)
Working Hours: 11:00 AM - 8:00 PM

Job Summary:
House of EdTech is looking for a proactive and tech-savvy Operations & Support Executive to join our growing team. This role involves managing webinars, providing customer support, resolving technical queries, and ensuring smooth day-to-day operations.

Fresh graduates with strong communication skills and a willingness to learn are encouraged to apply.

Key Responsibilities:
Webinar & Operations Support
- Coordinate and execute online webinars and live training sessions.
- Ensure smooth technical execution and resolve real-time issues during webinars.
- Coordinate with trainers and internal teams for seamless session delivery.
- Manage webinar recordings, collect participant feedback, and prepare reports.

Customer Support
- Assist learners with login issues, course access,



registrations, and payment-related concerns.
- Provide timely technical support and ensure prompt issue resolution.
- Deliver a positive customer experience by resolving concerns professionally.

Process & Documentation
- Maintain accurate records of customer interactions and support requests.
- Prepare process documentation and standard operating procedures (SOPs).
- Identify opportunities to improve workflows and operational efficiency.
- Support automation and process improvement initiatives wherever possible.

Required Skills:
- Excellent verbal and written communication skills in English and Hindi:
- Comfortable using MS Excel, Google Sheets, and online tools
- Strong problem-solving and analytical skills
- Ability to multitask and work in a quick-paced environment
- Good attention to detail and organizational skills
- Positive attitude, willingness to learn, and team-oriented mindset
- Basic techni

📌 Operations Support Executive (Bidhannagar)
🏢 House Of Edtech
📍 Bidhannagar