Australian Visa Case Processing Officer & Client Relations Executive
Location: Faridkot, Punjab 151203 _(Walking distance from Faridkot Bus Stand)_
Employment Type: Full-Time, Permanent
Working Hours: 7:00 AM to 3:30 PM
Working Days: Monday to Saturday _(Early finish on most Saturdays)_
About the Role
Gill Immigration is looking for a motivated and professional individual to join our Faridkot office as an Australian Visa Case Processing Officer & Client Relations Executive.
This role combines client communication, telecalling, visa documentation, case processing support, and office administration while working closely with our Australian operations team. It is an excellent prospect for someone looking to build a long-term career in the immigration industry.
Preferred Experience & Learning Opportunity
Key Responsibilities
Client Relations & Telecalling
- Handle inbound and outbound calls professionally.
- Follow up with prospective and existing clients.
- Schedule appointments and consultations.
- Maintain accurate records of client interactions and follow-ups.
- Build and maintain positive client relationships.
Visa Documentation & Case Processing
- Collect, review, and organise client documents.
- Prepare document checklists and explain document requirements.
- Follow up with clients regarding outstanding documents and information.
- Review documents for completeness before submission.
- Upload and organise documents in company systems.
- Track document requests, deadlines, and follow-ups.
- Maintain organised electronic and physical client files.
- Support senior team members with case preparation and administrative tasks.
Documentation & Drafting
- Assist in drafting SOPs and supporting documents where required.
- Create and update document templates and standard letters.
- Review documents for spelling, grammar, formatting, and consistency.
- Organise and maintain client files and records.
Excel & Client Data Management
- Maintain a
📌 Australian Visa Case Processing Officer (Faridkot)
🏢 Gill Immigration
📍 Faridkot
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