Process Associate - Voice Process (RCM / US Healthcare)

Location: Ahmedabad, Gujarat
Shift: 3:30 PM - 1:00 AM
Working Days: Monday to Friday (Fixed Saturday & Sunday Off)

Company: Intelligent Medical Billing Solutions (IMBS)

Job Summary:
Intelligent Medical Billing Solutions is hiring enthusiastic and communication-focused Process Associates - Voice Process for our US Healthcare Revenue Cycle Management (RCM) team.

Key Responsibilities:
- Handle outbound/inbound calls related to US Healthcare RCM processes
- Communicate with insurance payers, provider offices, and relevant stakeholders
- Follow up on claim status, denials, pending claims, and payment updates
- Document call outcomes accurately in the system
- Escalate unresolved issues to seniors or team leaders when required
- Maintain productivity, quality, and TAT benchmarks
- Work closely with internal teams to support claim resolution

Eligibility Criteria:
- 0-2 years of experience in US Healthcare / RCM / Medical Billing:
- Experience in Voice Process will be preferred
- Good verbal communication skills in English




- Basic understanding of healthcare insurance / claims process is an added advantage
- Comfortable working in US shift:
- Immediate joiners will be preferred

Required Skills:
- Positive communication and listening skills
- Confidence in handling voice-based interactions
- Basic computer knowledge
- Ability to learn quickly and follow process guidelines
- Good documentation and follow-up skills
- Positive attitude and team-player mindset
- Freshers with excellent communication can also be considered (if trainable)
- Strong willingness to build a long-term career in RCM

What We Offer:
- Competitive salary based on experience
- 5 Days Working
- Fixed Saturday & Sunday Off
- Mix of Indian & US Holidays
- Growth-oriented work culture
- Positive and professional environment
- Performance-based learning & career advancement
- Employee engagement initiatives

How to Apply:
Job Types: Full-time, Permanent,

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