JOB DESCRIPTION

Job Title:Inbound Leads & Patient Coordinator

Experience Level: Minimum 3-5 years in telecalling, customer service, inside sales, lead management, front office or similar. Experience in a skin clinic, healthcare or service industry preferred.

Function: Operations

Location: Juhu, Mumbai

Reports to: Clinic Manager, Dr. Sheth’s Management

Job Summary

Dr. Sheth's Skin & Hair Clinics is looking for an enthusiastic and customer-focused qualified to manage all inbound enquiries generated through marketing campaigns, digital advertising, website, WhatsApp and phone calls.

The primary responsibility of this role is to convert enquiries into clinic consultations by understanding patient concerns, answering questions, building confidence and scheduling appointments.

Key Duties and Responsibilities
- Handle all inbound enquiries received via phone, WhatsApp, website, CRM and marketing campaigns.
- Understand patient requirements, answer queries, explain treatments and convert enquiries into consultation appointments.
- Execute timely follow-ups,



appointment reminders and re-engagement of prospective patients to maximise clinic visits.
- Maintain accurate lead records, update the CRM and track enquiries from first contact to consultation.
- Coordinate appointments with doctors and clinic teams to ensure a smooth patient experience.
- Handle front desk responsibilities including answering calls, welcoming patients, scheduling appointments and supporting patient registration.
- Prepare basic lead conversion and follow-up reports and assist with other operational or administrative tasks as required.

Skills Required:
- Excellent communication skills- Strong verbal and written communication in English and Hindi with a clear, confident and professional telephone manner.
- Sales & persuasion - Ability to understand patient concerns, build trust, handle objections and confidently convert enquiries into consultation appointments.
- Customer service orientatio

📌 Lead Management Executive (Mumbai)
🏢 Dr. Sheth's Skin & Hair Clinics
📍 Mumbai