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AM&E; Customer Support Assistant Program Manager

The Event Services Specialist will play a key strategic role on the Global Events & Meeting Services team. In this role you will bring exceptional customer service, communication, marketing, and events/hospitality industry knowledge to work cross functionally, drive results, efficiencies, and elevate the customer experience.

Events and Meeting Services program.Seeking customer service representatives who are focused on providing prompt, courteous and professional customer service.

Participate in all training programs assigned.

Coordinate with Amazon Meetings and Events Team Members to address inquires and resolve requests as per the SLA.

Provide customer centric service, ensure to re-confirm with employees on the resolution provided before closing the request.

Participate in weekly Office Hours/Trainings to ensure full understanding of scope assigned.

Complete the labor requests each day to ensure the customers are receiving timely responses and support.





Resolve tickets following the events to ensure SLA is met.

Provide support in the shared inboxes daily.

Follow the standard operating process outlined in order to provide effective response to the customer.

Ensure all required reports are shared in respective shift.

Incorporate feedback from activities to improve performance.

Share experiences with team members to ensure the team continues to learn and grow.

Preferred QualificationsMeeting and Event, or Hospitality industry experience desirable

Experience working in a strategic meeting management (SMM) or centralized meeting/event program desired

Knowledge of Meeting and Event technology tools highly desirable

3rd-Party vendor/agency experience with direct customer interface valued

CMP (certified meeting professional) or other industry certification valued

International meeting & event experience valued

Personalized advantages that support pe

📌 Assistant Program Manager (Bengaluru)
🏢 JLL
📍 Bengaluru