Bengaluru, Karnataka

Job Summary

Position Overview

Key Responsibilities

Key Responsibilities

1. Incident & Service Request Handling (L1 + L2 Scope)

Monitor alerts, job failures, and system dashboards; acknowledge and respond within defined SLAs/SLOs.

Perform initial troubleshooting using JES logs, SYSOUT/SYSPRINT, dataset checks, and runbooks.

Restore services by executing recommended actions (job reruns, JCL corrections, dataset refreshes, region restarts).

Escalate complex issues to senior engineers or development teams with transparent documentation.

Maintain accurate incident notes, timelines, and resolution steps.

2. Application Source Code & Content Operations

Assist in code/config deployments during release windows, including pre‑checks, validation, and rollback support.

Maintain JCL streams, DB2 bind details, and version‑controlled artifacts (using Endevor/Changeman or similar tools).

3. Application Stability & Daily Operational Checks

Perform scheduled health checks, batch cycle monitoring, CICS region validations, and log analysis.





Ensure smooth functioning of COBOL programs, JCL workflows, DB2 queries, and online transaction screens.

Validate dataset allocations, indexing, job completions, backups, and overall service health metrics.

4. SRE-Conscious Operations & Automation Participation

Follow SRE practices such as runbook execution, error‑budget awareness, and RCA discipline.

Identify recurring issues and propose automation or runbook improvements.

Contribute to Knowledge Base (KB) articles and troubleshooting guides.

Support continuous improvement initiatives across reliability, observability, and operational efficiency.

5. Tools & Platforms Exposure

Mainframe Technologies: COBOL, JCL, CICS, DB2, VSAM - debugging, dataset management, and job execution.
Utilities: ISPF, SDSF, File‑Aid, SORT utilities, and Abend‑Aid (or similar).
Change Management: Endevor, Changeman, or equivalent Mainframe version‑control tools.
Monitoring Tools: OMEG

📌 Mainframe Technical Lead (Bengaluru)
🏢 HCLTech
📍 Bengaluru