Copado is the leading DevOps platform for Salesforce, revolutionizing how the world's largest organizations achieve success in their Salesforce deployments. Our mission is to accelerate the Salesforce development lifecycle, support digital transformation, and deliver unparalleled value to our customers. We continuously innovate, ensuring our platform meets the evolving needs of Salesforce developers and operations professionals.
- Job Summary:
Brief Summary of Role
The Copado Support team is responsible for innovating, maintaining, and providing the best customer experience and support to our users across all industries every day. Our users count on our platform to be highly reliable, secure, and to preserve all of their customized integrations every time we ship. This is a highly technical support role with opportunities for rapid advancement and salary adjustment.
What You’ll Be Doing
- Manage case queues in accordance to customer agreements
- Answer technical questions, solve technical problems, and suggest appropriate workarounds related to Copado platform
- Understand and advocate for customer needs
- Resolve customer service issues and skillfully manage/troubleshoot complex customer service problems
- Manage customers' expectations and experience in a way that results in high customer satisfaction
- Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers
- Create knowledge base materials dedicated towards operational efficiency
- Research, document, and escalate cases according to procedure
- Actively participate in job-related training
- Assist with the design and delivery of product and other technical training
- Review support cases for technical and troubleshooting accuracy
- Identify product and services up-sell opportunities and describe Copado solutions to customers in a way that is articulate, accurate, and persuasive
- Complete assigned projects respon
📌 DevOps Support Engineer (Jaipur)
🏢 Copado
📍 Jaipur
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