JLL supports the Whole You, personally and professionally.
What this job involves:
As a Transport Helpdesk Coordinator at JLL, you'll serve as the essential first point of contact for all transport-related queries, requests, and issues within our integrated facility management operations. This role sits at the intersection of client service excellence and operational coordination, where you'll manage daily transport bookings, track vehicle movements, and ensure seamless mobility solutions for our clients and their employees. You'll work closely with drivers, transport vendors, facility teams, and end users to deliver reliable, effective transport services while maintaining accurate records and reporting. At JLL, we are collectively shaping a brighter way—for our clients, ourselves and our fellow employees—and in this role, you'll be instrumental in keeping people moving and operations running smoothly. Your ability to stay calm under pressure, communicate clearly across diverse stakeholders,
and problem-solve in real time will directly impact the daily experience of everyone who relies on our transport services.
What your day-to-day will look like:
Coordinate vehicle bookings and driver assignments, optimizing routes and schedules to meet service level agreements
Monitor real-time vehicle locations and adjust dispatch plans as needed to accommodate urgent requests or service disruptions
Maintain accurate records of all bookings, cancellations, vehicle maintenance schedules, and incident reports in the transport management system
Liaise with transport vendors and drivers to ensure vehicles are available, properly maintained, and meet safety and quality standards
Communicate proactively with clients and end users regarding booking confirmations, delays, vehicle changes, and service updates
Generate daily, weekly, and monthly reports on transport utilization, performance metrics, and service trends to support continuous improvement
Escalate operational issues,
📌 Sr Transport Helpdesk Coordinator (Bengaluru)
🏢 JLL
📍 Bengaluru