Service Delivery Manager - BCM - Asset & Wealth Management

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a solid partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run.



Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Responsibilities: Oversee daily Post Trade operations, including market settlements, corporate actions processing, and reconciliations across US, UK, European, and Asian markets for Fixed Income, Equities, Futures, and FX. Serve as key escalation point for operational issues between onshore and offshore teams, ensuring timely resolution of conflicts and bottlenecks. Ensure compliance with SLA and KPI targets, proactively managing performance and escalating potential risks to senior stakeholders. Act as the SME for Post Trade Operations, providing guidance, process standardization, and operational expertise. Lead and mentor senior team leads, driving process improvements, operational excellence, and achievement of key performance metrics. Coordinate

📌 Service Delivery Manager (Pune)
🏢 Genpact India
📍 Pune