In this role, you will be expected to achieve the following key results:
- Resolve Technical Roadblocks: Assist users specifically stuck at document upload, verification, or payment stages.
- Convert Approved Users: Convince eligible and approved users to proceed with the next steps by explaining status, perks, and timelines.
- Manage Objections: Handle customer hesitations professionally to build trust and reduce drop-offs.
- Maintain Communication Standards: Ensure polite and empathetic communication throughout the user interaction.
- Data Discipline: Accurately update call outcomes in CRM or tracking sheets to ensure process transparency.
- Share Growth Insights: Provide feedback on common user objections or funnel drop-offs to help improve the product.