Noida, Uttar Pradesh

Job Summary

The Cloud Operations Manager is responsible for end-to-end delivery, governance, and continuous improvement of Cloud IaaS, PaaS and SaaS services including Server, Storage, Backup, Networking, Identity, Monitoring, BCP/DR and reporting. The role ensures service excellence, CSAT, service availability, reliability, security, cost optimization, automation, and stakeholder management aligned to contractual and business outcomes. This role acts as a bridge between technical engineering teams and business stakeholders, ensuring that cloud services scale effectively while meeting contractual Service Level Agreements (SLAs) and KPIs.

Key Responsibilities
Public Cloud: Azure/AWS/GCP/OCI cloud IaaS, PaaS SaaS service operations.
Compute & OS: Windows/Linux servers, Marketplace/Custom image build, OS hardening, Clusters & HA/DR, Patching, and lifecycle management.
PaaS Services: App service, Functions, Logic App, APIM, AKS/EKS, Serverless, containers, etc. monitoring and management.
Storage & Backup:



Cloud Native storage operations for Blob/S3/Disks/EBS/ Azure files, EFS, S3 glacier/etc., backup/restore governance, replication, retention, and DR readiness.
Monitoring & Tooling: Cloud native monitoring, Alert hygiene & optimization, Availability, and Capacity/performance monitoring.
ITSM & Governance: ITIL processes, CMDB/asset accuracy, Tagging compliance, Change governance, Audit/compliance support and Documentation (Runbook/SOPs).
Vendors/OEMs: SOW adherence, Vendor coordination, service reviews, escalation management, and delivery assurance.
Cost Optimization: Propose and drive Cost optimization initiatives to reduce cloud consumption cost for the customer. Track and report initiatives proposed and value delivered. Capture the initiatives in the Value portal.

Key Responsibilities - Service Delivery & Operations

Ensures smooth and reliable operations across cloud infrastructure tracks and SLA/KPI compliance.

Drive ITIL processes (Incident

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