Role Description

Qualifications
- Excellent interpersonal, communication, and customer service skills
- Experience in front office duties, including managing reservations and handling customer inquiries
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Ability to work independently and as part of a team
- Knowledge of a foreign language would be an advantage.
- Degree in Hospitality, Business Administration or related field

Responsibilities

Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded. Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork. Any matter which may affect the interests of the hotel should be brought to the attention of the Management. Keep records of room availability and guests’ accounts. Operates the front office computer system. Makes photocopies if needed. Computes bill, collects payment,



and makes change for guests. Makes and confirms reservations. Posts charges such as room, food, liquor, or telephone, to guest folio. Makes restaurant, transportation, or entertainment reservations for guests. Deposits guests’ valuables in hotel safe or protected deposit box. Checks out guests and inquires about their stay. Provides and ensures high-quality guest relations. Receives and resolves guest complaints in a manner consistent with company policy. Makes Manager on Duty aware of any guest complaints.

Job Summary

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readine

📌 Front Office Executive (Mumbai)
🏢 Grand Hotel (Bombay
📍 Mumbai