Job Title: Customer Support Specialist - Tourism & Education

Location: Dombivili East
Employment Type: Full-Time

Job Summary

Key Responsibilities
- Provide information about tourism packages, travel services, courses, admissions, and institute programs.
- Follow up with leads and convert inquiries into admissions or bookings.
- Maintain accurate records of customer interactions and inquiries in CRM systems.
- Resolve customer concerns professionally and escalate complex issues when necessary.
- Coordinate with internal teams to ensure smooth customer service and timely responses.
- Achieve response time and customer satisfaction targets.
- Prepare daily and weekly inquiry and conversion reports.

Requirements:
- Excellent verbal and written communication skills in English, Hindi, and/or regional languages.
- Minimum 1-3 years of experience in customer support, telecalling, counseling, sales support, or a similar role.




- Strong interpersonal and relationship-building skills.
- Ability to handle multiple customer inquiries efficiently.
- Positive attitude, patience, and problem-solving abilities.
- Experience in tourism, travel, education, or admissions counseling will be an added advantage.

Key Skills
- Customer Service
- Communication & Presentation
- Lead Handling & Follow-ups
- Telephone Etiquette
- Problem Solving
- Time Management
- CRM Management

Salary & Benefits
- Competitive salary based on experience.
- Performance-based incentives.
- Professional growth and learning opportunities.
- Friendly and supportive work setting.

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Customer Support Specialist (Kalyan)
🏢 Amex Holidays / Amex Institute
📍 Kalyan