Excellent communication skills (verbal & written) for UK based Customer/Client interactions.
- Ability to deliver First Call Resolution and maintain professionalism in omni-channel support.
- Troubleshooting skills for slightly complex scenarios
- Accurate case documentation and CRM proficiency for tracking and follow-up.
- Customer Handling: Qualified interaction, escalation management, and case documentation.
- Knowledge sharing and reporting recurring issues or trends.
- Location
- Mumbai
- Job Function
- BUSINESS PROCESS SERVICES
- Role
- Executive
- Job Id
- 422433
- Desired Skills
- Customer Service
Qualifications : BACHELOR OF COMMERCE
📌 Customer Support (Mumbai)
🏢 Tata Consultancy Services
📍 Mumbai
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