Lucknow, Uttar Pradesh

Job Summary

Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users. - Resolve or Route incidents and requests to appropriate teams - Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. - Administer and provide User Access and Exit controls. - Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumventions. - Work closely with helpdesk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork. - Work closely with support staff to obtain technical knowledge and to permanently solve chronic problems. - Perform effectively as a project leader or project team member as required for helpdesk projects and internal assignments. - Willing to participate in on the job and commercial training designed to enhance skills and support capabilities.



- Troubleshooting mobile devices (knowledge of AirWatch/Mobile Iron/Blackberry/Valuable for Enterprise is a plus) - Willing to work in different shifts and national holidays as required by Operations.

Key Responsibilities

Skill Requirements

Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users. - Resolve or Route incidents and requests to appropriate teams - Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. - Administer and provide User Access and Exit controls. - Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumventions. - Work closely with helpdesk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork. - Work closely with support staff to obtain technical knowledge and to permanently solve chronic proble

📌 Administrator - English, Arabic, Microsoft Windows (Lucknow)
🏢 HCLTech
📍 Lucknow