Key Responsibilities
- Install, configure, and troubleshoot desktops, laptops, and workstations.
- Diagnose and resolve hardware, software, printer, and peripheral issues.
- Provide onsite and remote support to end users.
- Install, configure, and troubleshoot printers, scanners, and other IT devices.
- Perform hardware replacement and upgrades such as RAM, SSD/HDD, keyboards, batteries, and power supplies.
- Configure LAN, Wi-Fi, TCP/IP, DNS, DHCP, and network connectivity.
- Create and manage user accounts in Active Directory (basic level).
- Handle IT asset installation, tagging, and inventory updates.
- Perform preventive maintenance and routine health checks.
- Coordinate with vendors for hardware warranty and service support.
- Log, track, and resolve incidents through the IT Service Management (ITSM) tool.
- Maintain documentation of service requests and resolutions.
- Ensure compliance with IT security policies and procedures.

Required Skills:
- Robust knowledge of Windows 10/11 installation and troubleshooting.
- Experience with desktop and laptop hardware troubleshooting.




- Knowledge of Microsoft Office and Microsoft 365.
- Basic understanding of Active Directory and Group Policy.
- Networking fundamentals (TCP/IP, DNS, DHCP, LAN, Wi-Fi).
- Printer installation and troubleshooting.
- Experience with remote support tools.
- Good communication and customer support skills.
- Ability to work independently and meet SLA timelines.

Preferred Skills
- Experience with ITSM tools such as ServiceNow, ManageEngine, Jira, or BMC Remedy.
- Basic knowledge of antivirus, endpoint security, and BitLocker.
- Knowledge of VPN configuration and remote connectivity.
- Experience supporting enterprise IT environments.

Educational Qualification
- Diploma or Bachelor's Degree in Computer Science, Information Technology, Electronics, or a related field.
- Relevant certifications such as CompTIA A+, Microsoft, or Google IT Support are an added advantage.

Pay: ₹15,000.00 - ₹18,0

📌 Desktop Support Engineer (Ramgarh Cantonment)
🏢 care infotech
📍 Ramgarh Cantonment