Sr. Tech Lead - Application Development Microsoft N

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven setting, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run.



Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Role Summary

Quality Assurance Consultant responsible for driving end-to-end testing strategy, quality governance, and validation of Dynamics 365 Customer Service and Contact Center solutions, ensuring business process accuracy, system reliability, and seamless omnichannel experience.

Key Responsibilities

1. QA Strategy & Test Planning
- Define overall QA strategy and testing approach for D365 Customer Service & Contact Center implementations
- Establish:
- Test plans, test cycles (SIT, UAT, Regression)
- Test data strategy and environments
- Align testing with:
- Business processes (case lifecycle, routing, SLA compliance)
- Contact center journeys (voice, chat, messaging flows)

2. Functional Testing (Core Area)
- Validate core D365 Customer Service

📌 Sr. Tech Lead (Hyderabad)
🏢 Genpact India
📍 Hyderabad