Position Title: Customer Success Executive
Company: Solar Ace Energy Pvt. Ltd.
Location: Makarba Ahmedabad, Gujarat
Experience: Fresher to 1 Year
Employment Type: Full time

About Solar Ace Energy Pvt. Ltd.

Solar Ace Energy Pvt. Ltd. is a rapidly growing renewable energy company providing end-to-end solar solutions for residential, commercial, and industrial customers. We are committed to delivering quality service, customer satisfaction, and sustainable energy solutions through innovation and excellence.

Job Summary

The Customer Success Executive will act as the primary point of contact for customers, coordinate with internal departments, resolve customer queries, and ensure smooth communication from project initiation to post-installation support.

Key Responsibilities
- Maintain regular communication with customers regarding project progress and updates.
- Coordinate with Sales, Technical, Installation, and Service teams to ensure timely resolution of customer concerns.
- Record and track customer requests, complaints, and service issues until closure.




- Ensure a positive customer experience throughout the customer journey.
- Follow up with customers after installation to ensure satisfaction.
- Maintain accurate customer records and update CRM/ERP systems.
- Schedule customer meetings, service visits, and follow-up calls as required.
- Escalate unresolved issues to the concerned department in a timely manner.
- Collect customer feedback and share improvement suggestions with management.
- Assist in documentation, report preparation, and customer database management.
- Support customer retention initiatives and build long-term customer relationships.

Required Qualifications
- Bachelor's degree in Commerce, Business Administration, Management, Arts, or any relevant discipline.
- Freshers are encouraged to apply.

Required Skills:
- Excellent verbal and written communication skills.
- Strong customer service orientation.
- Good interpersonal and relationship-bui

📌 Customer Success Executive (Makarba)
🏢 Solar Ace
📍 Makarba