Lead-End User Experience..
- Key Responsibilities
- Leadership & Team Management
- Lead and develop high-performing global teams responsible for end-user technology management and digital experience.
- Foster a culture focused on employee experience, automation, and proactive IT operations.
- Partner with service desk, field services, and platform engineering leaders to ensure consistent service delivery.

Tool & Platform Ownership
- Oversee the deployment, maintenance, and innovation of core EUX platforms: JAMF, SCCM, Intune, Nexthink, Moveworks, and AI-based support tools.
- Manage lifecycle and standards for end-user hardware, peripherals, and operating systems across the enterprise.
- Ensure tools are optimized for automation, self-healing, and proactive issue resolution.

Experience & Operations Management
- Champion data-driven decision-making using telemetry, experience monitoring (e.g., Nexthink), and analytics to identify user pain points.
- Drive proactive and automated support using AI bots and virtual agents to reduce manual interventions and improve response times.




- Collaborate with InfoSec and IAM teams on user access management policies and tools.

Process Improvement & Standardization
- Define and enforce global standards for device provisioning, software packaging, patching, and endpoint compliance.
- Promote self-service and zero-touch provisioning strategies.
- Continuously enhance IT processes and workflows using ITIL principles and contemporary EUX practices.

Stakeholder & Vendor Engagement
- Collaborate with cross-functional IT teams, including Service Desk, Infrastructure, Security, and Applications.
- Manage relationships with software vendors and strategic partners for tool implementation and support.

Reporting & Strategic Insights
- Deliver actionable dashboards and reports on device health, user experience, automation outcomes, and support KPIs.
- Present EUX insights and strategy recommendations to IT leadership.
- Qualifications & Experienc

📌 Manager It (Hyderabad)
🏢 Mattel
📍 Hyderabad