Operations Manager - US Freight Brokerage

Company: Logistics Group of America (LGOA)
Salary: ₹50,000 - ₹80,000 per month _(Based on Experience)_
Location: Sebiz Square IT Park, Sector 67, Mohali

Job Type: Full-time | Permanent
Work Mode: Work From Office (WFO)

Key Responsibilities
- Lead and manage the daily operations of the US Freight Brokerage team.
- Supervise, mentor, and develop Freight Brokers, Team Leaders, Dispatchers, and Operations Executives.
- Develop and execute operational strategies to improve revenue, margins, and productivity.
- Acquire new shippers and maintain strong relationships with existing customers.
- Build and expand a reliable carrier network.
- Negotiate freight rates with shippers and carriers to maximize profitability.
- Monitor shipment movement to ensure timely pickup and delivery.
- Resolve operational issues, customer escalations, and carrier disputes.
- Track and analyze KPIs including revenue, loads moved, margins, customer retention, and team performance.
- Prepare daily, weekly, and monthly operational reports for management.




- Coordinate with Sales, Carrier Sales, Dispatch, and Accounts teams for seamless execution.
- Ensure compliance with company policies and transportation regulations.
- Identify opportunities for process improvement and implement operational best practices.
- Stay updated with US freight market trends, pricing, and capacity.

Requirements:
- Minimum 5 years of experience in US Freight Brokerage Operations.
- Minimum 2 years of experience in an Operations Manager, Team Lead, or similar leadership role.
- Strong knowledge of US transportation, freight brokerage, carrier management, and dispatch operations.
- Proven experience in shipper acquisition and account management.
- Excellent leadership, team management, and decision-making skills.
- Strong negotiation, communication, and relationship management abilities.
- Ability to work in a fast-paced, target-driven setting.
- Strong analytical and proble

📌 Operations Manager(Freight Broker) (Sahibzada Ajit Singh Nagar)
🏢 Colossus Ventures India
📍 Sahibzada Ajit Singh Nagar