Key Responsibilities
- Provide support for hardware, software, and network-related issues
- Manage Active Directory tasks including user creation, password resets, and account unlocks
- Administer Office 365 services, including MFA setup and resets
- Perform OS installation, system re-imaging, and PXE booting
- Diagnose and resolve network and hardware issues
- Configure and maintain Poly devices (conference systems, headsets)
- Ensure adherence to SLAs and proper ticket handling using ITSM tools
- Collaborate with vendors and L3 support teams for issue resolution
Required Skills & Qualifications
- Proven experience in Windows troubleshooting, Active Directory, SCCM, and Office 365
- Basic knowledge of networking concepts and hardware troubleshooting
- Strong problem-solving and incident management skills
- Ability to work independently and as part of a team
Preferred Skills
- Experience with ITSM tools
- Familiarity with enterprise support environments
Soft Skills
- Excellent English communication skills (mandatory)
- Robust user-handling and coordination abilities
- Customer-focused mindset
Why Join Us?
- Opportunity to work in a dynamic IT environment
- Exposure to enterprise-level infrastructure and tools
- Growth and learning opportunities
How to Apply:
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
📌 Desktop Support Engineer (Pune)
🏢 GTS Technosoft
📍 Pune
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