Job Summary
- resolve production issues and extend support to inquiries from internal business teams, supplier and EDI vendor teams meeting appropriate service level agreements.
Attending weekly business user group meetings to help understand and resolve outstanding
independently own Supplier communications for Onboarding, Error resolution, and Compliance.
Provide support t
business support issues.
Develop, document and maintain business system support processes and workflows.
Work with Business, oracle EBS team, EDI team, and EDI Vendor Support team to understand impact of development changes to support processes.
Develop relationships with business users and act as exclusive point of contact for EDI across the board.
Escalate and manage high/urgent priority issues and drive them for resolution.
Work with EDI support vendor to resolve any operational issues.
Maintain EDI mapping and implement changes to maps based on business requirements.
Maintain support procedure documentation utilizing effective verbal and written communication skills.
Support routine day-to-day interactions with vendor partners.
Coordinate and test implementations with business and /or new vendor partners.
Action Oriented - Taking on current opportunities and tough challenges with a sense of urgency.
Collaborates - Building partnerships and working collaboratively with others.
Plans and Aligns - Planning and prioritizing work to meet commitments and service levels.
Key Responsibilities
1. To architect| design and develop (through Team) solution for product/project & sustenance delivery
2. To support as an Subject Matter Expert
3. To ensure knowledge up-gradation and work with new technologies so that the solution is current and meets quality standards and the client requirements
4. Ensuring a sufficient pool of skilled professionals in the designated technology, through activities such as conducting interviews, providing training sessions and offering men
📌 Edi Senior Technical Specialist (Noida)
🏢 HCLTech
📍 Noida
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