Company Name: XLNC Exotic Inc
Job Title: SD Stay Associate
Location: Jalandhar, Punjab (Office-Based)
US Night Shift: 9:00PM - 6AM (1 hour break including)
Working Days: Monday to Saturday
Job Summary
We are looking for customer-focused and fluent English-speaking BPO Executives to handle international inbound customer support processes. The role involves assisting global customers, resolving queries, and ensuring a high level of customer satisfaction while working in a night-shift environment.
Key Responsibilities
- Handle inbound calls from international customers professionally
- Understand customer issues and provide accurate resolutions
- Respond to customer queries related to products, services, billing, or orders
- Maintain call quality, compliance, and customer satisfaction standards
- Document customer interactions accurately in CRM systems
- Escalate unresolved issues to the concerned team when required
- Follow company policies, scripts, and process guidelines
Required Skills & Qualifications
- Excellent verbal communication skills in English
- Strong listening and problem-solving abilities
- Customer-oriented and qualified attitude
- Willingness to work in night shifts
- Prior experience in International BPO / Voice Process preferred
- Freshers with valuable communication skills are welcome
Education
- Minimum qualification: Graduate
Key Skills
International BPO, Voice Process. Night Shift / US Shift, Inbound Calls, Customer Support, CRM Tools, Call Handling, Accent Neutralization, Customer Satisfaction, Rotational Week Off
Performance Metrics
- Call quality and compliance score
- Customer satisfaction (CSAT)
- Adherence to schedule and productivity targets
Perks & Benefits
- Competitive salary package
- Performance-based incentives
- Paid training for international process
- Growth opportunities to Team Lead / QA / Trainer roles
- Supportive and professional work environment
- Comfortable speaking with international customers
- Ready to work in a
📌 SD Stay Associate (Model Town)
🏢 XLNC Exotic
📍 Model Town
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