Job Summary

They will partner with the team manager on contributing to and implementing the business strategy chosen for the team. They will demonstrate ownership of a high number of strategic tasks for the team.

They will act as the liaison for various IT (Information Technology) infrastructure, security, and development teams. Also responsible for addressing any requests, inquiries, and escalations from customers, help desk, or business partners.

MAJOR RESPONSIBILITIES

System Development and Administration:
- Collaborate with IT development, architecture and infrastructure teams to build, refine, test, secure, and debug system capabilities as needed.
- Focus on building partnerships with cross division teams to promote collaboration and build effective solutions that span across multiple business units.
- Author and maintain technical documentation (such as workflow charts and diagrams, and system specifications).
- Observe the team’s delivery workflow and suggest changes in process/tooling to gain efficiencies.Monitoring & Support:




- Respond to any system anomalies like performance or vulnerability alerts and partner with respective teams to remediate them.
- Respond to inquiries from business partners, requests from users, support calls/tickets escalated by help desk.
- Author and maintain knowledgebase for the effective resolution of repetitive requests, inquiries, and requests.
- Conduct root-cause analysis for system related incidents. Facilitate root-cause analysis for incidents related to infrastructure or other externally managed dependencies.

People Management:
- While not having direct reports, this position will partner with the team manager on matters like capacity management, maximizing the throughput of the available staff, employee feedback, retention, etc.
- This role will be seen as a mentor by other team members. Conduct peer reviews, provide guidance on specific matters and coach the team to elevate their performance and develop their skill

📌 Team Lead (Pune)
🏢 Medline Industries
📍 Pune