Position: Installation & Service Technician - OEM Coordination
Company: DC Infotech & Communication Ltd.
Industry: IT / AV / Electronics Distribution & Services
Location: Mumbai/Pune/Bangalore/Hyderabad
Reporting To: Business Development Manager

Experience - 2 - 3+ years

Role Purpose

To execute site surveys, coordinate with OEMs, manage installation and commissioning of equipment at customer sites, provide post-installation technical support, and conduct preventive maintenance visits to ensure system health, customer satisfaction, and generation of extended warranty opportunities.

Key Responsibilities

Pre-Installation Site Survey & Planning
- Visit customer sites to conduct site surveys prior to installation:
- Assess infrastructure readiness, including power, cabling, mounting, and space
- Prepare and share material requirement lists with sales, SCM, and OEM teams
- Coordinate with OEMs for technical clarifications and installation guidelines

OEM Coordination
- Act as a point of contact for OEMs for installation planning, approvals, and technical guidance:




- Share site details, drawings, and requirements with OEMs
- Coordinate OEM support during complex installations or escalations

Installation & Commissioning
- Carry out installation, configuration, and commissioning once material reaches the site
- Ensure installations are completed as per OEM standards and safety guidelines:
- Test systems thoroughly and ensure successful handover to customers
- Provide basic user orientation and operational guidance post-installation

Post-Installation Technical Support
- Provide in office or remote technical support after installation, as required
- Troubleshoot and resolve installation
- or configuration-related issues
- Coordinate with OEMs for advanced support or replacement cases when necessary

Preventive Maintenance Visits
- Conduct preventive maintenance visits to sites where installations were completed 3-6 months earlier:
- Inspect equipment condition, cabling, p

📌 Installation & Service Technician (Mumbai)
🏢 DC Infotechmmunication Limited
📍 Mumbai