Job Summary

We are looking for a dedicated and detail-oriented Operations Executive to join our growing Destination Management Company (DMC). In this role, you will be the backbone of our travel operations—managing the end-to-end reservation process after a booking is confirmed, coordinating seamlessly with on-ground suppliers, and ensuring our guests experience flawless on-arrival services.

If you have sharp negotiation skills, a knack for multitasking, and a deep understanding of vendor management in the travel industry, we want you on our team.

Key Responsibilities
- Reservation & Booking Management: Seamlessly handle the complete post-booking reservation process, including raising vouchers, securing confirmations, and tracking bookings.
- Vendor Contracting & Procurement: Identify, negotiate, and establish robust contracts with hotels, local suppliers, and vendors to secure competitive B2B rates.
- Hotel & Supplier Communication: Maintain daily,



clear communication with hoteliers and suppliers to ensure all guest preferences, upgrades, or special requests are accurately executed.
- Transport Coordination: Communicate efficiently with transporters, drivers, and fleet managers to ensure timely pickups, smooth route management, and high-quality vehicle standards.
- On-Arrival Tour Handling: Actively monitor and manage live on-ground operations, ensuring guests are greeted warmly upon arrival and any real-time issues are resolved instantly.

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund

Experience:
- Operations management: 1 year (preferred)

Language:
- Hindi, English & Bengali (preferred)

Location:
- Salt Lake City, West Bengal (preferred)

Work Location: In person

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