Responsibilities:
The Quality Control Analyst executes the Servicing Quality Control Plan and ensures that the company is satisfying its quality control requirements relative to his or her assigned process audits. He or she conducts quality control reviews in accordance with the prescribed audit schedule designed to comply with compliance monitoring investor requirements policies and procedures. The Quality Control Analyst demonstrates proficiency in understanding mortgage servicing guidelines regulations auditing and testing of complex mortgage servicing processes. This auditing professional completes assignments ahead of deadlines with significant attention to detail without sacrificing quality. Quality Control Analysts require mínimal supervision and produce highly defendable work products.
Qualification
Graduate any discipline
5 plus years of overall experience in BPO from Mortgage servicing domain
Skill Sets
5 plus years experience in Mortgage servicing domain overall
Have worked in any operation quality or Internal audit process for minimum 1 plus years
Well versed with various servicing guidelines robust knowledge in mortgage agency and investor requirements
Good research skill and great eye for details
Has prepared Audit methods Audit testing scripts questionnaire
Familiarity with mortgage servicing loan servicing systems QC software e.g. ACES or TenA Second Look Black Knight preferred but not mandatory
Strong written and verbal communication able to co-ordinate external client stakeholders regularly
Ready to work in US shifts
Able to meet goals and deadlines in a fast-paced environment.
Certifications Required
Microsoft Office Specialist: Excel Certification